A New Approach to Governance is being tested in the City of Skopje through a User-Centered Design & Innovation Lab

At a time when many countries are facing economic difficulties, government institutions have to look for new ways to sustain and improve public services with fewer resources, while also addressing growing environmental challenges.

To achieve such a challenging endeavor, a number of local governments are giving citizens more decision-making powers to influence and shape the public services they use while encouraging its people to take on a wider variety of responsibilities.